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  • Siemens

Siemens PLM, a business unit of the Siemens Digital Factory Division, saw dramatic improvements to the management of projects and resource utilisation with NetSuite OpenAir. 

Customer Success:

  • Automated professional services processes now support more than 3,000 projects in more than 15 countries;
  • NetSuite OpenAir provides Siemens with visibility into 2,700 resources;
  • Global resource utilisation allows Siemens to calculate and forecast revenue;
  • Multi-currency capabilities help streamline financial reporting for travelling professional services teams.

Challenges:

  • Time and money being wasted as Siemens PLM attempted to manage 15 disparate professional services applications;
  • Complicated processes reduced visibility, making global and regional resource utilisation impossible;
  • Existing software SAP was failing to meet needs and Siemens PLM didn’t want to extend SAP because of the high cost of maintaining remote client-server software.

Solution:

  • Siemens began by running employee workshops to help users make the transition to NetSuite OpenAir;
  • First module implemented was resource management, then time capture and other modules;
  • Nine-month rollout starting with Benelux, then simultaneously in America, Europe, and Asia South Pacific.

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